Privacy Policy

1. Data Controller

metagem AI, with registered address in Ghent, Belgium ("we," "our," or "us"), is the data controller responsible for your personal data. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

For any privacy-related questions, you can contact us at: legal@metagem.ai

2. Legal Basis and Personal Data We Collect

We process your personal data based on the following legal grounds under GDPR Article 6:

• Consent (Article 6(1)(a)): When you subscribe to our newsletter or contact us voluntarily
• Legitimate interests (Article 6(1)(f)): For improving our services and website analytics
• Contract performance (Article 6(1)(b)): When providing our AI metadata services

We may collect the following personal data:

• Contact information (name, email address, company name, phone number)
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our website and services)
• Communication data (messages sent through our contact forms)

3. Purpose and Retention of Data Processing

We process your personal data for the following purposes:

• Providing and improving our AI metadata extraction services
• Responding to your inquiries and providing customer support
• Sending newsletters and marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations

Data Retention: We retain your personal data only as long as necessary for the purposes outlined above, typically:

• Contact inquiries: 3 years after last contact
• Newsletter subscriptions: Until you unsubscribe
• Service data: Duration of service agreement plus 7 years for legal compliance
• Website analytics: 26 months (anonymized after 14 months)

4. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access (Article 15): Request information about your personal data we process
• Right to rectification (Article 16): Correct inaccurate or incomplete data
• Right to erasure (Article 17): Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing (Article 18): Limit how we use your data
• Right to data portability (Article 20): Receive your data in a structured, machine-readable format
• Right to object (Article 21): Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at legal@metagem.ai. We will respond within 30 days.

5. Data Sharing and International Transfers

We do not sell your personal data. We may share data with:

• Service providers within the EU who assist with our operations
• Cloud service providers with adequate data protection measures
• Legal authorities when required by law

For any data transfers outside the EU, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable

6. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage (with consent)
• Marketing cookies: For personalized content (with consent)

You can manage cookie preferences through our cookie banner or browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Incident response procedures

8. Data Breach Notification

In case of a data breach that may result in high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR Article 34.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

10. Supervisory Authority

You have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données) if you believe we have not complied with GDPR requirements.

Contact details:
Website: www.dataprotectionauthority.be
Email: contact@apd-gba.be

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email (if you have provided one) or through a prominent notice on our website at least 30 days before the changes take effect.

12. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us:

metagem AI
Email: legal@metagem.ai
General inquiries: hello@metagem.ai
Address: Ghent, Belgium